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MDB Customer Feedback

 

Dear Customer,

We would like to take a moment to thank you for your continued trust and confidence in our ability to provide you a unique banking experience. At Midland Bank (MDB), we value our loyal customers like you, and would continue to listen to your feedback and persevere to meet your needs.

Only you can tell us if the service you receive from our branch is up to your liking, which is why, we regularly ask our customers for their opinion. We would appreciate it very much if you could take a few minutes and complete this Customer Feedback Form. We assure you that your response will be kept in strict confidence.

Services:

Please select service area from your last branch visit listed below

 
 

Branch:

Please select branch

 
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Please tick () on appropriate box
 
Your overall opinion:

1. In Terms of the service you received from the customer service representative/tellers, how satisfied were you with the following?

    
Friendly and courteous manner
Knowledge of Bank's Products & Services
Willingness to listen and respond to your needs
Fast and efficient service
Recognition of you as a valued client
Professional and attractive appearance
Available for inquiry when needed

2. In terms of service you received from the Supervisors and Management of the branch, how satisfied were you with following?

    
Friendly and courteous manner
Knowledge of Bank's Products & Services
Willingness to listen and respond to your needs
Fast and efficient service
Recognition of you as a valued client
Professional and attractive appearance
Available for inquiry when needed

3. How satisfied were you with the following aspects of the branch facility?

    
Clean and well kept facilities
Efficient, no unnecessary wait service
No long lineups at counter
Availability of information brochures
Pleasant and attractive decor
Automated Teller Machines in convenient locations

4. In terms of your expectations regarding mailed statements, please indicate your satisfaction with the following:

    
Sent out reliably and on time
Complete record of transactions
Accurate and informative
Easy to read and understand

5. In terms of the service you expected from the telephone contact, please rate the following:

    
Call handled promptly, not kept on hold
Courteous and professional manner
Quickly connected to the right person

6. Would you recommend this branch to a friend or business associate?

7. Do you have any remarks you want to add concerning the service you have been receiving at the branch or from our staff?

The information we receive is valuable in showing us where our service can be improved and where we are doing well. MDB may wish to contact you for further feedback at a later date.

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Thank you very much for your time.

 

MDB Customer Services and Complaints Cell

 

 

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