MDB Customer Feedback

 

Dear Customer,

We would like to take a moment to thank you for your continued trust and confidence in our ability to provide you a unique banking experience. At Midland Bank (MDB), we value our loyal customers like you, and would continue to listen to your feedback and persevere to meet your needs.

Only you can tell us if the service you receive from our branch is up to your liking, which is why, we regularly ask our customers for their opinion. We would appreciate it very much if you could take a few minutes and complete this Customer Feedback Form. We assure you that your response will be kept in strict confidence.

Services:

Please select service area from your last branch visit listed below

 
 

Branch:

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Please tick () on appropriate box
 
Your overall opinion:
    
Friendly and courteous manner
Knowledge of Bank's Products & Services
Willingness to listen and respond to your needs
Fast and efficient service
Recognition of you as a valued client
Professional and attractive appearance
Available for inquiry when needed
    
Friendly and courteous manner
Knowledge of Bank's Products & Services
Willingness to listen and respond to your needs
Fast and efficient service
Recognition of you as a valued client
Professional and attractive appearance
Available for inquiry when needed
    
Clean and well kept facilities
Efficient, no unnecessary wait service
No long lineups at counter
Availability of information brochures
Pleasant and attractive decor
Automated Teller Machines in convenient locations
    
Sent out reliably and on time
Complete record of transactions
Accurate and informative
Easy to read and understand
    
Call handled promptly, not kept on hold
Courteous and professional manner
Quickly connected to the right person

The information we receive is valuable in showing us where our service can be improved and where we are doing well. MDB may wish to contact you for further feedback at a later date.

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Thank you very much for your time.

 

MDB Customer Services and Complaints Cell